The plain terms of doing business with us.

Nothing is printed until you approve it

You see your design before it goes on a press. Nothing is printed, pressed or embroidered until you have said yes to it. That approval is the point at which the order becomes firm, so take your time with it — and see our Refund Policy for where you stand afterwards.

Prices and quotes

The price shown on a product page covers that garment with one print on it. Two things are priced on top of it:

• A second print. Printing the back as well as the front is a second print and is charged separately — $8.49 per shirt on t-shirts. On garments where we have not set a second-print price, we quote you before anything is made.
• Artwork prep. If your artwork needs work before it will print - a background taken off, something rebuilt bigger - we look at it first and call you. Small fixes we usually just do. Where there is a fee for it, we tell you what it is before any work begins. That fee is non-refundable once the work is done, even if the order itself is cancelled before printing — see our Refund Policy.

Embroidery, unusual garments and large group orders are quoted by phone, because the price depends on the job. Where we have not set a price, the site says so and we call you — it will never invent a figure and bill you for it.

Florida sales tax is added to your order. Prices on the site are shown before tax.

Your artwork

You need the right to print what you send us. When you upload a file you are telling us you own it or have permission to use it. We cannot print somebody else’s logo, team badge, brand or photograph for you without it, and we will turn down a job rather than take that on. If a rights holder comes to us about something you asked us to print, that is on you, not on us.

We print at up to 13" × 16". Artwork larger than that is scaled down to fit. Low-resolution files print low-resolution — we will tell you before we print, not after.

We keep your file so you can reorder the same thing without sending it again. We do not use your artwork for anything else, and we do not put your job in our gallery without asking you first.

Paying

You can pay by card when you place your order, or choose to pay after you approve the artwork and we send you an invoice. Card payments are handled by GoDaddy Payments: you type your card into GoDaddy’s secure box on the checkout page, and the number goes straight to GoDaddy — it never passes through this website and is never stored here. Embroidery, and anything else we price by phone, is invoiced once we have agreed the price. Nothing is printed until you have approved the design.

Placing an order only charges your card if you chose to pay by card at checkout. Otherwise it sends us the job and nothing is charged until you pay the invoice.

Timing

We confirm turnaround with you when we take the order, because it depends on the garment, the quantity and what else is on the press that week. Rush work is often possible — ask. We do not promise a date on this page that we have not promised you personally.

Pickup and shipping

Local pickup in Jacksonville is free. If you choose shipping, we hand the parcel to the carrier — once it is with them, delivery is in their hands, though we will help you chase it.

Where you stand legally

These terms are governed by the law of the State of Florida. If something goes wrong, call us first — a phone call has fixed every problem this shop has had so far.

We may update these terms. The date below is when they last changed; the terms that apply to your order are the ones published when you placed it.